NORTH AMERICA

All orders ship from Germany.

SHIPPING TO NORTH AMERICA 

Orders shipping to North America from Germany are subject to lengthy delivery times and North America imposed non-refundable Crisis Fees.  

If you place an order from the KONA CAVE@ online shop, you accept the conditions outlined here.  

Order Value

 Crisis Fee

*Estimated Delivery Time

USA & CANADA -

Ships from Germany

 

0€ -48,99€

3,99€

 1-2 weeks

49€ -98,99€

9,99€

 1-3 weeks

99€ - 178,99€

14,99€

 4-12 weeks

179€ - 299,99€

19,99€

 8-12 weeks

300€ - 399,99€

29,99€

 8–12 weeks

400€ +  39,99 8-12 weeks

 

*Please note that the quoted shipping times are estimated and are based on the latest information provided by our shipping partners. KONA CAVE® endeavors to ship all orders as quickly as possible. Once packages have been handed to our shipping partners, delivery times are at the sole discretion of the delivery partner. We are therefore unable to guarantee these estimates. 

KONA CAVE® is not responsible or accountable for shipping delays and is unable to offer refunds or compensation due to shipping delays.

Why is this happening?

Lengthy delivery times:

DHL has informed us that they reserve the right to ship all packages over a half kilo via boat depending on the availability of transport capacity. This means that our dog beds will be subject to ship by boat resulting in very lengthy transit times of up to 60 days.

Additionally, we have been informed there is a large backlog at ports in the North American resulting in lengthy clearance delays. This is in part due to a combination of new customs processes, global logistics issues and clearance prioritization of all essential items. 

They are also experiencing issues with shipments not being scanned correctly upon port clearance, resulting in shipments being forwarded without live tracking updates. This means that it is possible that your tracking may not accurately reflect the location of your parcel. USPS and DHL are working to resolve these issues, and we will continue to keep you up to date when we have new information. 

We are very sorry, but we are unable to offer refunds or compensation due to shipping delays.

Crisis Fees:
North America has imposed a Crisis Fee to all non-essential goods entering the US and Canada.  Therefore. All orders shipping to North America from Europe now include the cost of a non-refundable Crisis Fee. 

By placing an order from our online KONA CAVE® store, you agree to accept the estimated delivery times and fees. 

Thank you for your patience and understanding during this unprecedented times. 

 

EXCHANGES AND RETURNS

IMPORTANT:  Items shipped from our Worldwide online shop must be returned to Germany. Please note that the return international shipping costs are the responsibility of the customer.

We want you and your pet to be happy with your purchase.

Let us help you save time and trouble and to avoid costly returns and/or exchanges!

Want to learn more about your pet's sleeping instincts and why they want a Snuggle Cave Bed?
Check out Why a Snuggle Cave Bed 

Bed Size questions by breed? 
Check out our handy Size Chart by Breed

Bed size inspiration through photos?
Check out our Photo Gallery

Want to know if the Snuggle Cave Bed is right for your pet? 
Check out our FAQ page.

Any other questions?
We are we are happy to help!  Please email us at: woof@konacave.com

 

CANCELLATIONS

We endeavor to ship all orders as quickly as possible. Once an order has been processed for dispatch we are unable to cancel it. Not to worry - we offer 14 day returns.

Please reference our full Return / Exchange policy here.

QUESTIONS

We are super helpful.  Just email us at woof@konacave.com

DOG BED SIZE BY BREED

What Do My Pets Sleeping Habits Tell Me?

No one knows your dog better than you. Observe their sleeping habits, do they like to snuggle under the covers or into blankets and pillows? Do they like to curl up when they sleep? Do they like to stretch out?

If they like to take up lots of room when they sleep, or they twist and turn and move around whilst dreaming the night away, you might want to size up. If your dog likes to sleep curled up, they should have plenty of room in the recommended size bed for their weight. Please pay attention to the cave opening height measurement, as particularly tall or long dogs might prefer a larger size.

KONA CAVE's Superior design is more spacious and comfortable for your pet

The KONA CAVE® Snuggle Cave Bed is more spacious and comfortable than other domed canopy beds because only the KONA CAVE® canopy/cave cover is attached at the base of the bed, rather than at the top of the bed cushions. This gives your pet a lot more room to stretch out and enjoy their Snuggle Cave.

Dimensions of the Snuggle Cave Bed

Dimensions of a KONA CAVE® Snuggle Cave Bed Dimensions of the inside of a KONA CAVE® Snuggle Cave Bed

 

Dimensions of the Bolster Bed

KONA CAVE® Bolster Bed Dimensions

Bed Sizes by Dog Breed

In addition to cats, the following dog breeds love the KONA CAVE® Snuggle Cave Bed

SMALL BEDS
Best for cats & small dogs up to 10kg (22 lb)
MEDIUM BEDS
Best for bigger small breeds and medium dogs up to 20kg (44 lb)
LARGE BEDS
Best for large and XL dogs up to 40kg (88 lb)
Bichon Frise
Brussels Griffon
Chinese Crested
Dachshund (Mini)
French Bulldog (Small)
German Spitz (Small)
Havanese
Italian Greyhound
Jack Russell Terrier
Japanese Spitz
Maltese
Miniature Pinscher
Pomeranian
Poodle (Toy, Mini)
Portuguese Podengo (Mini)
Pug
Terrier Family:
Australian, Border, Boston, Brazilian, Cairn, Fox, Norfolk, West Highland, Rat (Mini), Yorkshire, etc.
Basenji
Beagle
Border Collie
Bull Dog
Cavalier King Charles Spaniel
Corgi
Dachshund (Standard)
Danish Swedish Farmdog
French Bulldog (Standard)
German Spitz (Medium-Large)
Griffon (Small Breeds)
Harrier
Miniature Bull Terrier
North American Shepherd
Parson Russell Terrier
Portuguese Podengo (Medium)
Rat Terrier (Standard)
Scottish Terrier
Shiba Inu
Whippet
Afghan Hound
Australian Shepard
Basset Hound
Boxer
Bull Terrier (Standard)
Dalmatian
Doberman Pinscher
Greyhound Family:
Hungarian,Saluki, Sloughi, Spanish, etc.
Griffon (Medium/Large Breeds)
Hounds (Large Breeds)
Labrador
Pit Bull Terrier
Pointer
Portuguese Podengo (Large)
Staffordshire Bull Terrier
Standard Poodle
Vizsla
Water Dogs
Weimaraner


Sizing Tips