SHIPPING AND RETURNS

All International Shipping Updates here

Important Information - All orders shipping to the UK

Shipping to the UK has now resumed, although with possible delays due to challenges at the UK border. KONA CAVE® is not accountable for shipping delays and is unable to offer refunds or compensation due to shipping delays.

Following Brexit, all orders shipping to the UK may now be subject to customs fees, import duties and possibly taxes. 

Any and all fees, duties and taxes imposed at the UK border are the sole responsibility of the customer.

Any orders returned to KONA CAVE® due to unpaid fees, duties or taxes from the UK will incur a 19.99€ Return Shipment, Documentation & Processing Fee.  This fee will be deducted from any refund due.

By placing an order with KONA CAVE® you agree to these terms outlined above.

Further, international exchanges are complicated, costly and timely due to the new Brexit regulations. Please reference our Size Chart by Breed or contact us at woof@konacave.com if you have any questions. 

Shipping Delays Update - January 2021

Due to unprecedented shipping volumes, we are experiencing delays. Please allow an additional 3 - 5 days for processing and delivery of all orders. 

We are unable to offer refunds or compensation due to shipping delays. Thank you for patience and understanding during these unique and challenging times. 

Shipping - All orders ship from Germany

Order Value Delivery Costs

Germany

3 - 7 business days*

0€ - 69€ 2,99€
69€ + Free DHL Economy or similar

Europe

5 - 10 business days*

0€ - 29€ 5,99€
30€ - 98€ 9,99€
99€ + Free DHL Economy
Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (Rep.), Malta, Moldova Republic, Monaco, Montenegro,The Netherlands, Norway, Poland Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

Int. Zone 1

15 - 20 business days*

0€ - 29€ 5,99€
30€ - 98€ 9,99€
99€ + Free DHL Economy
International Zone 1: Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syrian Arab Republic, Tunisia, Turkey

USA 
DHL Premium Shipping - shipping by air

28 - 40 business days*

0€ - 29€ 5,99€
30€ - 98€ 9,99€
99€ + Free DHL Premium*

Rest of World 

45 + business days*

0€ - 29€ 5,99€
30€ - 98€ 9,99€
99€ + Free DHL Economy


*Please note that the quoted shipping times are estimated and are based on the latest information as provided by our shipping partners. KONA CAVE® endeavours to ship all orders as quickly as possible. Once packages have been handed to our shipping partners, delivery times are at the sole discretion of the delivery partner. We are therefore unable to guarantee these estimates. KONA CAVE® is not accountable for shipping delays and is unable to offer refunds or compensation due to shipping delays.

Cancellations

We endeavor to ship all orders as quickly as possible. Once an order has been processed for dispatch we are unable to cancel it. Not to worry - we offer 14 day returns.

Exchanges

We want you and your pet to be happy with your purchase.

To save time and trouble and avoid returns and/or exchanges, please reference our Size Chart by Breed to ensure the proper Snuggle Cave fit for your pet. If you have questions, we are here to help - email us at woof@konacave.com 🐾

Please reference our Return procedures below for exchanges.

Returns 

We want you to love your KONA CAVE® purchase. If you don’t, we're here to help.

To be eligible for a return from KONA CAVE®/Happy Hanalei GmbH, you must have purchased your item directly from www.konacave.com. If you did not purchase your KONA CAVE® directly from www.konacave.com, you must contact the store in which you purchased your bed to request an exchange or refund. 

You may return or exchange any unused item within 14 calendar days of purchase. To be eligible for a refund, the returned item(s) must be clean, unused and in the same saleable condition in which you received them.

You must contact us via email at www@konacave.com PRIOR to shipping any goods back, to let us know if you would prefer a return or exchange and why your item did not meet your expectations. 

Once we receive your email, we will issue you a return authorization number and provide you with the return address. Please note that based on your location, the return address may be different than the original shipping address.

Remember, you must return your clean, unused item(s) in the original packaging with the hang tags attached.

Please note - you will be responsible for all return/exchange shipping costs, and it is strongly advised that you purchase sufficient postal insurance from a provider of your choice to cover the full value of your exchange/return, as KONA CAVE® is unable to reimburse returns or exchanges that go missing or get damaged in transit. It is advisable to retain your proof of postage until you have received your refund. In addition, if you paid international shipping or expedited shipping fees, these costs are non-refundable. If you receive a refund, the cost of return shipping (if charged back to KONA CAVE®) will be deducted from your refund.

To save time and trouble and to avoid returns and/or exchanges, please reference our Size Chart by Breed to ensure the proper Snuggle Cave fit for your pet. If you have questions, we are here to help - email us at woof@konacave.com.  

Questions? 

Please contact us at woof@konacave.com

DOG BED SIZE BY BREED

What Do My Pets Sleeping Habits Tell Me?

No one knows your dog better than you. Observe their sleeping habits, do they like to snuggle under the covers or into blankets and pillows? Do they like to curl up when they sleep? Do they like to stretch out?

If they like to take up lots of room when they sleep, or they twist and turn and move around whilst dreaming the night away, you might want to size up. If your dog likes to sleep curled up, they should have plenty of room in the recommended size bed for their weight. Pay attention to the cave opening height measurement, as particularly tall dogs might like a larger size.

Terrier and hunting breeds are especially happy in small covered spaces. The KONA CAVE® Snuggle Cave Dog Bed fulfills all their natural sleep instincts.

Dimensions of the Snuggle Cave Bed

Dimensions of the KONA CAVE<sup>®</sup> Snuggle Cave Bed

Dimensions of the Bolster Bed

KONA CAVE® Bolster Bed Dimensions

Bed Sizes by Dog Breed

In addition to cats, the following dog breeds love the KONA CAVE® Snuggle Cave Bed

SMALL BEDS
Best for cats & dogs up to 10kg (22 lb)
MEDIUM BEDS
Best for dogs up to 20kg (44 lb)
LARGE BEDS
Best for dogs up to 40kg (88 lb)
Bichon Frise
Brussels Griffon
Chinese Crested
Dachshund (Mini)
French Bulldog (Small)
German Spitz (Small)
Havanese
Italian Greyhound
Jack Russell Terrier
Japanese Spitz
Maltese
Miniature Pinscher
Pomeranian
Poodle (Toy, Mini)
Portuguese Podengo (Mini)
Pug
Terrier Family:
Australian, Border, Boston, Brazilian, Cairn, Fox, Norfolk, West Highland, Rat (Mini), Yorkshire, etc.
Basenji
Beagle
Border Collie
Bull Dog
Cavalier King Charles Spaniel
Corgi
Dachshund (Standard)
Danish Swedish Farmdog
French Bulldog (Standard)
German Spitz (Medium-Large)
Griffon (Small Breeds)
Harrier
Miniature Bull Terrier
North American Shepherd
Parson Russell Terrier
Portuguese Podengo (Medium)
Rat Terrier (Standard)
Scottish Terrier
Shiba Inu
Whippet
Afghan Hound
Australian Shepard
Basset Hound
Boxer
Bull Terrier (Standard)
Dalmatian
Doberman Pinscher
Greyhound Family:
Hungarian,Saluki, Sloughi, Spanish, etc.
Griffon (Medium/Large Breeds)
Hounds (Large Breeds)
Labrador
Pit Bull Terrier
Pointer
Portuguese Podengo (Large)
Staffordshire Bull Terrier
Standard Poodle
Vizsla
Water Dogs
Weimaraner


Sizing Tips