SHIPPING AND RETURNS

All International Shipping Updates here

Important Information - All orders shipping to the UK

Shipping to the UK has now resumed, although with possible delays due to challenges at the UK border. KONA CAVE^® is not accountable for shipping delays and is unable to offer refunds or compensation due to shipping delays.

Following Brexit, all orders shipping to the UK may now be subject to customs fees, import duties and possibly taxes. 

Any and all fees, duties and taxes imposed at the UK border are the sole responsibility of the customer.

Any orders returned to KONA CAVE® due to unpaid fees, duties or taxes from the UK will incur a 19.99€ Return Shipment, Documentation & Processing Fee.  This fee will be deducted from any refund due.

By placing an order with KONA CAVE^® you agree to these terms outlined above.

Further, international exchanges are complicated, costly and timely due to the new Brexit regulations. Please reference our Size Chart by Breed or contact us at woof@konacave.com if you have any questions. 

Shipping Delays Update - January 2021

Due to unprecedented shipping volumes, we are experiencing delays. Please allow an additional 3 - 5 days for processing and delivery of all orders. 

We are unable to offer refunds or compensation due to shipping delays. Thank you for patience and understanding during these unique and challenging times. 

Shipping - All orders ship from Germany

*Please note that the quoted shipping times are estimated and are based on the latest information as provided by our shipping partners. KONA CAVE^® endeavours to ship all orders as quickly as possible. Once packages have been handed to our shipping partners, delivery times are at the sole discretion of the delivery partner. We are therefore unable to guarantee these estimates. KONA CAVE^® is not accountable for shipping delays and is unable to offer refunds or compensation due to shipping delays.

Cancellations

We endeavor to ship all orders as quickly as possible. Once an order has been processed for dispatch we are unable to cancel it. Not to worry - we offer 14 day returns.

Exchanges

We want you and your pet to be happy with your purchase.

To save time and trouble and avoid returns and/or exchanges, please reference our Size Chart by Breed to ensure the proper Snuggle Cave fit for your pet. If you have questions, we are here to help - email us at woof@konacave.com 🐾

Please reference our Return procedures below for exchanges.

Returns 

We want you to love your KONA CAVE^® purchase. If you don’t, we're here to help.

To be eligible for a return from KONA CAVE^®/Happy Hanalei GmbH, you must have purchased your item directly from www.konacave.com. If you did not purchase your KONA CAVE^® directly from www.konacave.com, you must contact the store in which you purchased your bed to request an exchange or refund. 

You may return or exchange any unused item within 14 calendar days of purchase. To be eligible for a refund, the returned item(s) must be clean, unused and in the same saleable condition in which you received them.

You must contact us via email at www@konacave.com PRIOR to shipping any goods back, to let us know if you would prefer a return or exchange and why your item did not meet your expectations. 

Once we receive your email, we will issue you a return authorization number and provide you with the return address. Please note that based on your location, the return address may be different than the original shipping address.

Remember, you must return your clean, unused item(s) in the original packaging with the hang tags attached.

Please note - you will be responsible for all return/exchange shipping costs, and it is strongly advised that you purchase sufficient postal insurance from a provider of your choice to cover the full value of your exchange/return, as KONA CAVE^® is unable to reimburse returns or exchanges that go missing or get damaged in transit. It is advisable to retain your proof of postage until you have received your refund. In addition, if you paid international shipping or expedited shipping fees, these costs are non-refundable. If you receive a refund, the cost of return shipping (if charged back to KONA CAVE^®) will be deducted from your refund.

To save time and trouble and to avoid returns and/or exchanges, please reference our Size Chart by Breed to ensure the proper Snuggle Cave fit for your pet. If you have questions, we are here to help - email us at woof@konacave.com.  

Questions? 

Please contact us at woof@konacave.com