NORTH AMERICA

All orders ship from Germany.

SHIPPING TO NORTH AMERICA 

Orders shipping to North America from Germany are subject to lengthy delivery times and North America imposed non-refundable Crisis Fees.  

If you place an order from the KONA CAVE@ online shop, you accept the conditions outlined here.  

*Please note that the quoted shipping times are estimated and are based on the latest information provided by our shipping partners. KONA CAVE® endeavors to ship all orders as quickly as possible. Once packages have been handed to our shipping partners, delivery times are at the sole discretion of the delivery partner. We are therefore unable to guarantee these estimates. 

KONA CAVE® is not responsible or accountable for shipping delays and is unable to offer refunds or compensation due to shipping delays.

Why is this happening?

Lengthy delivery times:

DHL has informed us that they reserve the right to ship all packages over a half kilo via boat depending on the availability of transport capacity. This means that our dog beds will be subject to ship by boat resulting in very lengthy transit times of up to 60 days.

Additionally, we have been informed there is a large backlog at ports in the North American resulting in lengthy clearance delays. This is in part due to a combination of new customs processes, global logistics issues and clearance prioritization of all essential items. 

They are also experiencing issues with shipments not being scanned correctly upon port clearance, resulting in shipments being forwarded without live tracking updates. This means that it is possible that your tracking may not accurately reflect the location of your parcel. USPS and DHL are working to resolve these issues, and we will continue to keep you up to date when we have new information. 

We are very sorry, but we are unable to offer refunds or compensation due to shipping delays.

Crisis Fees:
North America has imposed a Crisis Fee to all non-essential goods entering the US and Canada.  Therefore. All orders shipping to North America from Europe now include the cost of a non-refundable Crisis Fee. 

By placing an order from our online KONA CAVE® store, you agree to accept the estimated delivery times and fees. 

Thank you for your patience and understanding during this unprecedented times. 

EXCHANGES AND RETURNS

IMPORTANT:  Items shipped from our Worldwide online shop must be returned to Germany. Please note that the return international shipping costs are the responsibility of the customer.

We want you and your pet to be happy with your purchase.

Let us help you save time and trouble and to avoid costly returns and/or exchanges!

Want to learn more about your pet's sleeping instincts and why they want a Snuggle Cave Bed?
Check out Why a Snuggle Cave Bed 

Bed Size questions by breed? 
Check out our handy Size Chart by Breed

Bed size inspiration through photos?
Check out our Photo Gallery

Want to know if the Snuggle Cave Bed is right for your pet? 
Check out our FAQ page.

Any other questions?
We are we are happy to help!  Please email us at: woof@konacave.com

CANCELLATIONS

We endeavor to ship all orders as quickly as possible. Once an order has been processed for dispatch we are unable to cancel it. Not to worry - we offer 14 day returns.

Please reference our full Return / Exchange policy here.

QUESTIONS

We are super helpful.  Just email us at woof@konacave.com