SHIPPING AND RETURN POLICY


SHIPPING

KONA CAVE® offers free shipping within the EU and to the US for orders over €89,00

Shipping within Germany:  (3 – 7 business days*)
Orders under €89,00 - €3,99 shipping fee
Orders over €89,00 - Complimentary Shipping  

Shipping to Western Europe and Switzerland:   (5 - 7 business days*)
Orders under €89,00 - €9,99 shipping fee
Orders over €89,00 - Complimentary Shipping  
Andorra, Austria, Belgium, Germany, France, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Spain

Shipping to Greater Europe:   (7- 10 business days*)
Orders under €89,00 - €9,99 shipping fee
Orders over €89,00 - Complimentary Shipping  

Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Moldova, Montenegro, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Turkey, Ukraine

Shipping to the UK:   (5 – 7 business days*)
Orders under €89,00 - €9,99 shipping fee
Orders over €89,00 - Complimentary Shipping  

Shipping to the USA and Canada:   (14 – 24 business days*) 
Orders under €89,00 - €13,99 shipping fee
Orders over €89,00 - Complimentary Shipping

Shipping to Australia, New Zealand and Asia:   (20 – 35 business days*)
Orders under €59,00 - €15,00 shipping fee
Orders from €49,00 - €168,99 - €25,00 shipping fee
Orders from €169,00 - € 398,99 - €45,00 shipping fee
Orders over €399,00 -  €65,00 shipping fee  

Shipping to Rest of World:
Please contact us directly at sales@konacave.com to discuss custom shipping options. 

*Please note that the quoted shipping times are estimated and are based on the latest information provided by our shipping partners.  KONA CAVE® endeavors to ship all orders as quickly as possible.  Unfortunately, as we are sure you understand, once packages have been handed to our shipping partners, we are no longer in control of the shipping process.

 

RETURNS, EXCHANGES AND REFUNDS

We want you to be as happy receiving your product as we were shipping it to you.
If you don’t love your purchase, we're here to help.

Returns / Exchanges

You may return or exchange any unused item, within 30 calendar days of purchase. To be eligible for a return/exchange, your item must be unused, with tags attached, and in the same sellable condition that you received it.

Please contact us prior to shipping any goods back, to let us know if you would prefer a return or exchange and why your item did not meet your expectations. Once we receive your email, we will issue you a Return Authorization Number (RA#) and provide you with the return address.  Please note that the return address may be different than the original shipping address.

Returned items must be in their original packaging with all tags attached.

For all returns and exchanges, please contact us in advance at:

customercare@konacave.com

Refunds

Once we receive your returned item, we will notify you immediately on the status of your refund.

Your refund will be applied to your original method of payment. You will receive your credit within the allotted days, based on your card issuer's policy.

Return Shipping

You will be responsible for paying for your own return shipping costs.  In addition, if you paid International shipping fees, or expedited shipping fees, these costs are non-refundable.  If you receive a refund, the cost of return shipping (if charged back to KONA CAVE®) will be deducted from your refund.

Contact Us

If you have any questions or concerns, please contact us directly and we will be happy to answer questions, or to discuss a solution with you.

customercare@konacave.com

DOG BED SIZE BY BREED

Snuggle Cave Beds, Bolster Beds & Cloud Beds

Not sure what size dog bed will be most comfortable for your dog? Let us help you decide with some breed recommendations, based on weight and how your dog likes to sleep.

Travel Dog Beds

Not sure what size travel dog bed will be most comfortable for your dog? Let us help you decide with some breed recommendations, based on weight and how your dog likes to sleep

We hope you find these suggestions helpful, but no one knows your dog better than you. Think about their sleeping habits, do they like to curl up into a small space or stretch out and own the couch?  By observing how your pup likes to sleep, it will help you decide on which dog bed style and size is right for you.
Unsure if your dog will love a Snuggle Cave Bed?
Here is a list of breeds who we know love the KONA CAVE® Snuggle Cave Bed. When in doubt, we recommend sizing up to ensure your dog's ultimate comfort. 
Still unsure?  Email us at woof@konacave.com and we'll be happy to help you make a decision.